MobiSAM: Reflections from a four year case study using technology to increase public participation in local government in South Africa
AbstractThis paper reflects on a four year evaluation on the use of a mobile platform, MobiSAM, to support increased public participation in local government. It describes the lessons learnt in the design, development and evaluation of the initiative. MobiSAM uses a community based co-design methodology, emphasizing the importance of community’s voices throughout the design and evaluation of the project. Attention is drawn to the education and awareness raising interventions undertaken in order to scaffold the deployment of the system. A discussion of the findings of the project is also provided in order for other actors in the field to learn from MobiSAM’s successes and failures. Special attention is focused on the political stability and communication capacity required to successfully undertake initiatives such as this.
All material submitted to the Journal of Community Informatics is protected by and subject to the Creative Commons Public License "Attribution-NonCommercial-ShareAlike 4.0 International". Subject to the following conditions, all material submitted to the Journal of Community Informatics may be freely copied, distributed, or displayed, or modified:
- Attribution. You must attribute the work in the manner specified by the author or licensor.
- Noncommercial. You may not use this work for commercial purposes.
- Share Alike. If you alter, transform, or build upon this work, you may distribute the resulting work only under a license identical to this one.
See the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License for complete details.