Making Use of Scenarios for Achieving Effective Use in Community Computing Contexts

  • Roderick L Lee
  • Craig H Ganoe
  • Wendy A Schafer
  • Cecelia B Merkel
  • John M. Carroll
  • Mary Beth Rosson
Keywords: Effective Use, Scenarios, Participatory Design,

Abstract

The concept of effective use is gaining currency as a way of thinking about usability in community informatics. Broadly defined, effective use is the opportunity and capacity of a community group to leverage information communications technologies (ICTs) in order to achieve their goals. Although effective use is a worthy goal, a process for achieving effective use is not clearly defined. This paper combines the concept of scenarios from human-computer interaction (HCI) and participatory design (PD) in order to identify a design process to enhance participation and technological decision making in community information systems design projects. Our process for achieving effective use focuses first on the efficacy of scenarios as a tool to encourage and support participatory design, and second as an anchoring and adjustment heuristic. This study concludes with future research on effective use in community informatics.
Published
2007-08-27
How to Cite
Lee, R., Ganoe, C., Schafer, W., Merkel, C., Carroll, J., & Rosson, M. (2007). Making Use of Scenarios for Achieving Effective Use in Community Computing Contexts. The Journal of Community Informatics, 3(1). Retrieved from http://www.ci-journal.net/index.php/ciej/article/view/309