Local democratic values and e-government: barrier or promoter? A case study of a multicultural Swedish municipality

  • Gabriella Jansson Linköping University
Keywords: E-Government, Public E-Services, ICT, Public Organization, Municipality, Democratic Values, One-Stop Government Offices

Abstract

The aim of this article is to understand the significance of local democratic core values for the introduction of e-government reforms (public e-services) in a multicultural Swedish municipality with a strong tradition of developing democratic processes and responsiveness to citizen needs. We conclude that the democratic core values in the municipality have acted both as promoter and facilitator of public e-services. Despite the strong economic rationale of e-services, the local democratic values prevail and have advocated e-service developments. This illustrates how locally defined values have a fundamental role in legitimizing and defining the purpose of e-services in the community where they are implemented. However, we also conclude that public e-services, in their present form, could lead to a hollowing out of the local democratic values.

Author Biography

Gabriella Jansson, Linköping University

Primary author and contact person:

Gabriella Jansson

PhD Student

Political Science, Department of Management and Engineering

Linköping University

SE- 518 13 Linköping, Sweden

 

Secondary author:

Elin Wihlborg

Associate Professor

Political Science, Department of Management and Engineering

Linköping University

SE- 518 13 Linköping, Sweden

 

 


Published
2013-02-24
How to Cite
Jansson, G. (2013). Local democratic values and e-government: barrier or promoter? A case study of a multicultural Swedish municipality. The Journal of Community Informatics, 9(1). Retrieved from http://www.ci-journal.net/index.php/ciej/article/view/872
Section
Articles